Presentation Technology Limited Shipping & Returns
All goods purchased through our online shop are sent using the most applicable service,
this may include a SPECIAL DELIVERY CONTRACT. In this case, the person delivering the package will require a signature from the recipient before the
package can be handed over. When a signature has been obtained at the address on our shipping
document, we deem the transaction to have been completed. Any person signing for a package who
is not entitled to do so is committing a criminal offence and appropriate measures should be taken
by the person to whom the goods were addressed.
If the Delivery Driver is unable to get a signature at the delivery address, a card will
be left explaining where the goods can be collected by the addressee or how to rearrange delivery,
you may be asked to produce the card and a proper form of ID if collecting the goods in person.
When a card has been issued and the collection invited by the method described above,
we deem the transaction to have been completed.
CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000
These regulations provide a cooling off period and an unconditional
right to cancel during that period. The purpose of the cooling off
period is to allow the consumer the opportunity he would have had
in a conventional shop to examine the goods before deciding to buy.
The cooling off period begins as soon as the order has been made
and ends seven working days after the day of receipt of the goods.
The regulations require the consumer to send a notice of cancellation
in writing, including fax or e-mail within the seven days. A telephone
call is insufficient.
REFUNDS and EXCHANGES
A full refund or, if preferred, an exchange of goods of equal value
is guaranteed for customers returning products within 28 days of
purchase or delivery subject to the following -
(1) all products returned to us must be shipped by Recorded Delivery,
addressed to the company and clearly marked \'GOODS
INWARDS RETURNS\' and must be accompanied by the shipping documents
used to deliver them to the customer. The cost
of returning unwanted goods is the responsibility of the customer.
(2) where the goods are returned simply because the purchaser has
had a change of mind we will deduct a standard
RESTOCKING and HANDLING CHARGE OF £5.00 PER ITEM from "Basic
List Price" of each item in the shipment returned. Packaging
must ensure that the goods are
received by us in MINT RESTOCKABLE CONDITION ie available for immediate
sale, as new, to another customer.
(3) where goods are received by us which are damaged as a result
of poor packaging by the shipper, are incomplete or otherwise
unsaleable without remedial attention, we reserve the right to recover
the cost of such remedial attention as is necessary
before applying any credit to the customer\'s Credit Card.
GOODS DAMAGED IN TRANSIT
All goods are shipped by a Royal Mail Next Day Recorded Delivery
Service in robust packaging.
If you find that any portion of your purchase has been damaged in
transit you must notify us by e-mail
or by phone on 0141 952 9695 or fax on 0141 951 4432 within 24 hours
of receipt. We will arrange to have the merchandise recovered within
5 days of notification. Merchandise presented for return must be
accompanied by a copy of the original shipping receipt and, where
possible, the packaging in which it was delivered. Please take precautions
against the possibility of further damage to the merchandise you
are returning so that we can clearly illustrate the problem to our
GOODS RECEIVED ARE THE WRONG SPECIFICATION
Please accept our apologies. Where the goods you receive are not
what you ordered please notify us as above and we will take steps
to ship the correct items. We will make such arrangements as we
deem appropriate to recover the incorrect shipment.
Upon receipt and inspection of returned merchandise, your Credit
Card will be credited appropriately and you will receive e-mail
confirmation of the transaction.